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Here are the steps you need to follow to change the skype icon:

– do a search in theme code for “fa fa-skype” which is the font awesome skype icon.

– I did this search for you (templates/agent_unit.php and templates/agentdetails.php)

– replace the skype icon with your new icons. Find the html code on Font Awesome

– replace the code for your new icon

If you need to replace also text, use the POEDIT instructions here –

Thank you, Anna