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This topic contains 3 replies, has 2 voices, and was last updated by  Camelia Support Team – WP Estate 2 years, 4 months ago.

  • Author
    Posts
  • #107187

    naturalstate
    Participant

    I have a 505 error on site and cannot load it now. I was uploading around 1500 properties via WP All Import when it happened. Host says that theme is corrupted. I was running two imports at same time on different computers. I guess it overloaded theme and it crashed?

    I’m wondering how one would go about finding the problem.

    I may just reinstall theme.

    Any ideas?

  • #107189

    naturalstate
    Participant

    Actually it was a 500 server error not 505

  • #107269

    naturalstate
    Participant

    So I uninstalled wordpress, reinstalled theme and upgraded my host resources (RAM, processor, etc). I started my first import of 600 properties using WP All Import and it crashed site again. Can’t even load it again; has 500 internal server error.

    My host says it’s probably the theme. Or could it be WP Import plugin?

    Any ideas?

  • #111056

    Hi,
    I am sorry for the delay.

    I recommend you to enable Read from file option.
    Help for option: http://help.wpresidence.net/assets/images/pinreading.jpg
    This system improve site speed for more than 200 properties on the map. See this help video tutorial for more information for how this feature works – http://wpestate.org/wp-residence-v1-08-enable-pin-reading-system-file-theme-options/

    Then add pins to properties as google maps requests increase if you do not have this.
    Help for how to add pins: http://help.wpresidence.net/#!/pinsedit2

    On future if you need a faster response or more personalized support please open a ticket on http://support.wpestate.org/
    All support tickets are private.
    If you want advice from another client or us you can use the forum for this purpose. We try to offer help on forum in our available time, but first of all we offer direct support to our clients in the Support System.

    Thank you
    Camelia

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